Frequently Asked Questions

Ordering Medical Cannabis

Placing an Order

Syndicate offers delivery options for Canada Post, Purolator and same/next day delivery through Pineapple Express to qualifying patients in the following areas:

1. Greater Toronto Area (same day)
2. London (same day)
3. Ottawa (next day)
4. Kingston (next day)
5. Windsor (next day)
6. Barrie (next day)
7. Durham (next day)
8. Niagara (next day)

Patients can get free shipping on orders over $79. Additionally, Syndicate is offering $10 off the shipping fee on the first 2 orders for new patients. Please note, only 1 promotion code can be applied per order.

Syndicate’s product portfolio is a strong blend of familiar favourites and small batched, premium connoisseur-grade cannabis from Canadian licensed producers and micro-cultivators.

Click here to see the products that currently Syndicate has available for purchase.

You can order through our online shop 24/7, or place your order by phone at 1-888-733-7963. Our Client Care Team is available to take your order during the following hours:

Monday – Friday:
9:00am – 6:00pm EST

Please note, when purchasing products from Syndicate online or by phone, charges will be displayed as Entourage Health Corp. on your credit card statement. Entourage Health Corp. is the parent company of Syndicate.

Syndicate does not accept returned product. The only exception is if a product has been sent in error (i.e. the wrong strain), in which case we will issue a refund if the product has been returned unopened, and authorized by our client service team.


Entourage Health Corp. is the parent company of Starseed Medicinal. When purchasing products from Starseed online or by phone, charges will be displayed as Entourage Health Corp. on your credit card statement.

Syndicate offers several payment options including: Visa, MasterCard, Visa Debit and pre-paid credit cards.


We must speak with the cardholder to ensure they consent to the charge of their credit card, and receive the proper billing information from that person.


You may claim your sales receipts from your medical cannabis on your income taxes, under Line 330 – Medical expenses for self, spouse or common-law partner, and your dependent children younger than 18 years of age.